rVetLink Portal Guide

If you have not referred to us before, email enquiries@wessexvetortho.com to request a portal account.

If you have referred previously, you should have received a welcome email inviting you to set up your portal access. If you cannot find it, email us, and we’ll resend it.

Your practice will receive:

• A username
• A temporary password
• A link to the rVetLink portal

Log in using the temporary password, then create a new one of your choice. Usernames and passwords are issued per practice, not per individual.

Yes. Each practice needs a single shared account to submit referrals. Once registered, your practice information is saved to speed up future submissions.

No. You can still refer by email (referrals@wessexvetortho.com) or phone (01202 022994).

Absolutely—please phone us on 01202 022994 anytime.

Yes. You can upload multiple files at once—select the files and click Upload.

No problem. When submitting a referral, choose your preferred delivery method from the drop-down menus under Medical Records, Lab Results, or Diagnostic Imaging.

The Patient Referrals tab only shows referrals submitted through the portal. Referrals made by phone or email will not appear here.

Yes. Go to Patient Referrals, select the referral, and click the pencil icon to edit or add information.

Yes. Go to Profile & Settings → Notification Settings to adjust notification types and email addresses.

Try the following:

• Check your spam folder
• Review your notification settings
• Check the portal for missing documents. If you did not receive an email notification about records you can see in the Medical Notes section, contact us so we can investigate.